FAQs

What types of apparel does Mode Mayfair offer?

Mode Mayfair specializes in a curated selection of stylish and functional apparel. Our collection includes versatile outdoor jackets and comfortable boho dresses, designed to enhance your everyday wardrobe while combining practicality with contemporary fashion.

What is the shipping policy for orders placed at Mode Mayfair?

We currently offer free shipping for all orders within the United Kingdom. Orders are processed within 1-2 business days, and transit time is 4 to 7 business days.

How can I initiate a return for a product?

To initiate a return, please contact our support team at info@modemayfair.com within 35 days of delivery if your item is defective or damaged. Provide your order details and any supporting images. We will guide you through the return process.

Are there any conditions for returning items?

Returned items must be in their original condition, including tags and packaging. Items that have been worn or altered may not be accepted for return. Additionally, if the return is due to damage or authenticity concerns, Mode Mayfair will cover the return shipping costs.

What should I do if I receive the wrong product?

If you receive the wrong item, please contact us immediately at info@modemayfair.com with photos of the incorrect product. We will provide a return shipping label and ship the correct product as soon as possible.

Can I exchange a product for a different size or style?

Exchanges are only permitted for defective or damaged products. If you need to exchange your product for the same item, please contact us at info@modemayfair.com, and we will process the exchange at no additional cost.

How long does it take to receive a refund?

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 business days.

What should I do if my refund is late or missing?

If you have not received your refund yet, please check your bank account and contact your credit card company, as it may take some time for the refund to be officially posted. If you still have not received your refund after these steps, please contact us for assistance.

How can I contact customer service for further inquiries?

For any further questions or inquiries, you can reach our customer service at:

Company Name: Suprrhealth B.V.

Store Name: Mode Mayfair
Registration Number: 92612067
Phone: +31 637511711
Email: info@modemayfair.com
Address: Keizersgracht 520h, Amsterdam, Noord-Holland, 1017EK, Netherlands.

VAT No: NL866116448B01
Customer Service Opening Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 12:00 PM – 5:00 PM
Sunday: Closed
Response Time: We will respond within 24 hours.