Refund policy

At Mode Mayfair, we are committed to ensuring the quality and authenticity of our products. We offer returns under the following conditions:

Conditions for Return

Quality Issues or Damage: If your item arrives with a defect or is damaged during shipping, contact us within 35 days of delivery. We will work with you to offer a replacement or refund, based on product availability.

How to Initiate a Return

To initiate a return for a damaged or counterfeit item, please follow these steps:

  • Contact our support team at info@modemayfair.com or Phone: +31 637511711.
  • Provide your order details, reason for return, and any supporting images (if applicable).
  • We will guide you through the return process and issue a shipping label if needed.

Return Shipping

For items returned due to damage or authenticity concerns, Mode Mayfair will cover the return shipping costs. If the return is initiated for any other reason, customers may be responsible for shipping fees.

Condition of Returned Items

Returned items must be in their original condition, including any tags, packaging, or accessories. Items that have been worn or altered may not be accepted for return, depending on the circumstances.

Wrong Product:

If you receive the wrong item, please contact us by email: info@modemayfair.com with photos of the wrong product, and we will provide a return shipping label. Once it is tracking, we will ship a replacement product immediately.

Exchange:

We only exchange products if they are defective or damaged. If you need to exchange your product for the same product, please contact us by email: info@modemayfair.com. We will process the free exchange.

How can customers return your products?

By mail

What is the restocking fee?

No restocking fee

Cancel The Order:

We usually ship the orders immediately,

Therefore, if you wish to cancel your order, please contact us immediately. We will send an involved participation by the processing department, but we will not guarantee that you will always return the order once you receive the product.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 business days.

Late or missing refunds:

  • If you have not received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you have done all of this and you still have not received your refund yet, please contact us.

For Further Inquiries:

If you have any further questions, please contact our customer service at:

Company Name: Suprrhealth B.V.

Store Name: Mode Mayfair
Registration Number: 92612067
Phone: +31 637511711
Email: info@modemayfair.com
Address: Keizersgracht 520h, Amsterdam, Noord-Holland, 1017EK, Netherlands.

VAT No: NL866116448B01
Customer Service Opening Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 12:00 PM – 5:00 PM
Sunday: Closed
Response Time: We will respond within 24 hours.